Shipping and TrackingUpdated 3 months ago

How much is shipping?

Please note that shipping costs may vary based on product. We charge a flat fee of $10 for domestic shipments, and international shipments will range depending on destination. 

How can I track my order status?

To track your order, visit our account log-in page on Kith.com, after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at [email protected] to receive your current status. Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. 

Why isn’t my order status updated when I log into my account?

Please allow up to 5 business days for order status and tracking information to appear. 

Tracking shows my label has been created, but there’s no movement. Why is this?

It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email [email protected] with your order number in the subject line. 

My package says “delivered” but I never received it. What should I do?

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact [email protected] with your order number in the subject line. 

My order was lost/stolen, what should I do? 

Kith is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact [email protected] for assistance with your order number in the subject line. 

Do you offer same day delivery?

We unfortunately do not offer same day delivery. 

Can I expedite my order?

We unfortunately do not expedite orders under any circumstances. 

Can I pick up my order from my local Kith store?

Online orders cannot be retrieved from any Kith store location. 

Can I pick up my order from my local UPS store?

Domestic U.S. orders may be held at a UPS location for customer pickup. For assistance, please contact [email protected] with your order number in the subject line. 

Can I cancel a pre-order?

No. Pre-orders are made-to-order and cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable. 

Do you ship to P.O. Boxes?

Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your order. 

Can I change the shipping address on my order?

No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.