Kith Online Return PolicyUpdated 15 minutes ago
Start Your International Return
What is your return policy for online purchases?
We offer a 30-day return window from the date of purchase for eligible online orders. Returns must be initiated through our Returns Portal, and all approved refunds are issued as Kith e-gift cards, excluding original shipping costs. An $8 restocking fee will be deducted from your refund total. This policy applies to all eligible Kith products, lifestyle items, accessories, and non-Kith brands, including footwear.
All returned items must be in their original, unused condition, with all original packaging and hangtags intact. Returns that are worn, damaged, or missing original packaging may be refused. If an item is returned in an unsuitable condition, we reserve the right to deny the refund.
Items marked as ‘Final Sale’ on product pages are non-refundable.
What items are final sale and non-refundable?
Items marked as "Final Sale" on product pages are not eligible for a return or exchange. This includes, but is not limited to:
- Drawing orders
- Ronnie Fieg Footwear collections
- Kith footwear product(s)
- Monday Program™ product(s)
- Hats
- Underwear
- Socks
- Swimwear
- Gloves
- Skincare, fragrances, and other wellness products
- Jewelry
- Perishables
- All product(s) from the following brands: Houseplant, MEDICOM TOY, Essentials
- All sale products
We encourage customers to review product pages carefully before purchasing, as eligibility will be clearly marked.
How do I return an order delivered within the domestic U.S.?
To return your eligible item(s), please visit our Kith Returns Center. There, you’ll be prompted to select the item(s) you wish to return and generate your return shipping label. Once your return is received and approved, you’ll receive a Kith e-gift card for the value of the returned item(s), minus an $8 restocking fee. Original shipping fees are non-refundable. Please note that online store credit is not redeemable in Kith retail stores.
How do I return an order delivered internationally?
To return your eligible item(s), please visit our International Returns Page. There, you’ll be prompted to select the item(s) you wish to return and generate your return shipping label. Once your return is received and approved, you’ll receive a Kith e-gift card for the value of the returned item(s), minus the label fee that is presented to you while initiating your return. Original shipping fees are non-refundable. Please note that online store credit is not redeemable in Kith retail stores.
Duties and/or customs paid upfront at checkout are considered non-refundable by Kith. Please reach out to your local customs agency in regards to a customs/duties refund.
How do I start an exchange?
Kith does not offer exchanges at this time. If you need a replacement, we recommend returning your original purchase and placing a new order with the gift card refund once it is issued.
How are refunds processed?
Refunds are processed within 5 to 7 business days after your return is received and approved by our warehouse. The refund will be issued in the form of a Kith e-gift card, minus the $8 restocking fee. Please note that original shipping charges are non-refundable.
Can I combine multiple returns?
No, returns must be processed separately for each order. You can only use the return label provided for the specific items selected during your return request. Combining items from different orders or adding unexpected items after you've initiated a return may result in processing delays or loss of refund eligibility. Kith is not responsible for unexpected returned items that are lost due to incorrect return label usage or mismatched order numbers.
Can I return an online order at a Kith store?
Online orders cannot be returned at any Kith retail locations. All online returns must be submitted through the appropriate return portal.