Kith Online Return PolicyUpdated 3 months ago

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Return Policy 

Online Purchases:

Return Policy:

1. All Kith Product

   1. We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee. 

2. All Accessories / Lifestyle Product

   1. We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee. 

3. Other Brands (Non-Kith brands, Both Menswear & Womenswear)

   1. We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude the original shipping cost. Customers will be charged an $8 restocking fee.

4. Footwear

   1. We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude the original shipping cost. Customers will be charged an $8 restocking fee.

   2. All Kith Collaborative Footwear is final sale.
      
      

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 5 to 7 business days after we receive your returned items.

You can only use the return label for the items requested when the return was processed in our Returns Portal. You cannot combine returns from different orders or combine two open returns for the same order if you decide to include additional items. Our returns department will not be able to process your return properly and you may experience heavy delays with your refund or not receive proper compensation. Please note that Kith is not responsible for lost products due to a return sent back using the wrong order number or return label.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

1. Ronnie Fieg Footwear collections

2. Kith footwear product(s)

3. Monday Program™ product(s)

4. Hats

5. Underwear

6. Socks

7. Swimwear

8. Gloves

9. Skincare, fragrances, and other wellness products 

10. Jewelry

11. Perishables 

12. All product(s) from the following brands: Houseplant, MEDICOM TOY, Essentials

13. Drawing Orders

14. All sale product

Domestic U.S. Returns: 

Please start by visiting the Kith Return Center. 

You will then be prompted to select your item(s) for return, promptly generating a return shipping label. 

The customer will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.  

Kith does not process exchanges. 

Please note all return to sender orders will be processed as a normal return and will follow our standard return policy.

International Returns:

To begin the process of returning your eligible international order, submitted through our shipping partner, Global-E, please click the link here.

You will then be prompted to enter your order number and email address associated with the order. Then, you may select your item(s) for return, promptly generating your international return shipping label. 

For international returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus the label fee that is presented to you while initiating your return. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.  

Duties and/or customs paid upfront at checkout are considered non-refundable by Kith. Please reach out to your local customs agency in regards to a customs/duties refund. 

In-Store Purchases:

Return Policy 

We offer a 14-day return window for eligible merchandise. Refunds are provided in the form of a Kith store credit voucher with proof of original receipt, and are non-transferrable to Kith.com. Store credit given after an in-store return must be redeemed in-store. 

Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee. 

Please contact [email protected] with any additional questions if not answered on this page. 

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