Made-to-Order and Pre-Order ProcessingUpdated a day ago

What is a Pre-Order product?

An item with Pre-Order in the title has not yet been produced, but is available for purchase during a limited ordering window. Shipping begins once the product becomes available, with specific timelines provided on each product page.

What is a Made-to-Order product?

Made-to-Order products are offered through exclusive collaborations and are crafted specifically for you. These also follow extended timelines, which vary by product and will be provided on each product page.

What is a Kith Loyalty Exclusive Made-to-Order product?

Kith Loyalty Exclusive Made-to-Order products are limited-edition items available only to select Kith Loyalty Program tiers - specifically Molecule, Elevation, and Vitality members. These pieces are not released to the general public and are made specifically for members in those tiers who purchase them in the Kith App during the exclusive access window. 

How long does it take for a Pre-Order to process and ship?

Pre-orders begin production after the order window closes and will ship once inventory becomes available. Timelines vary and are posted on each product page. 

How long does it take for a Made-to-Order product to process and ship?

Made-to-Order products require an extended production timeline since they are produced to your specification. Exact timelines may vary by product and will be noted on the individual product page. Your order will be shipped once production is complete.

Can I update my shipping address on my Made-to-Order or Pre-Order purchase?

Yes, as long as your Made-to-Order/Pre-Order has not started processing, we can assist you with updating your shipping address. To inquire if your order is eligible for an address change, please reach out to [email protected].

How can I get production and delivery updates on my Made-to-Order or Pre-Order purchase?

Email updates will be sent when your Made-to-Order/Pre-Order product is confirmed, halfway through production, ande ready to ship. You can also check the Kith App or log in to your Kith Account for order details and progress. Please reach out to [email protected] for additional questions or concerns.

Can I change or cancel my Made-to-Order or Pre-Order purchase?

No, Made-to-Order/Pre-Order purchases are final sale and may not be changed or canceled. Once your order is confirmed, it is immediately submitted to production with the details provided at checkout. Please review all product information and timelines carefully before placing your order. 

Can I return or exchange my Made-to-Order or Pre-Order purchase?

No, Made-to-Order/Pre-Order purchases are final sale and are not eligible for returns or exchanges since these items are produced specifically for you based on your order. Please review all product information carefully before placing your order.