PaymentsUpdated 8 months ago
What payment methods does Kith accept?
For all international orders, we currently only accept PayPal.
Why are international debit/credit cards not accepted?
For security reasons, we are unable to accept international debit or credit cards.
My account was charged, but I have not received an order confirmation email. Why is this happening?
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.
Why was my credit card charged multiple times?
This can occur when you refresh the page while checkout is being processed. Please contact [email protected] or your financial institution if you do not see these duplicate charges removed after 5 business days.
I was charged sales tax on my order. Is this correct?
Due to business requirements, below is a list of taxable states:
District of Columbia
Please note, not all orders will be subject to sales tax and will only be applicable when required.