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Order ProcessingUpdated 4 months ago



When will my order ship?

Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience. 


I just placed my order. Can I cancel it?

Once an order is placed, unfortunately it cannot be canceled. 


Can I cancel my pre-order?

No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds. 


Can I add or remove products from my order?

Once an order is placed, the customer cannot modify or edit in any form. 


Where do orders ship from?

Depending on availability, your item(s) may ship from:

  1. One of our private warehouse facilities

  2. One of our Kith Retail locations 


Why can I only buy one style per product?

Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well. 


Can I pick-up my online order from a Kith store?

We do not offer in-store pickup for online orders.


What shipping methods do you offer?

Domestic U.S. orders  are shipped standard ground by UPS or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe. 


I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?

Based on location of availability, your items may ship from separate locations, including various Kith Retail stores or our private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination. 


I’m missing products from my order. What steps should I take to fix this?

  1. Please photograph the interior and exterior of your order

  2. Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry 

  3. We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.


My order was damaged or I suspect items were stolen. What steps should I take to fix this?

  1. Please photograph the interior and exterior of your order

  2. Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry 

  3. We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. Please note, you have up to 10 days after an item is marked as delivered to report your damaged or missing package.


I placed two or more orders today. Can I combine them to save on shipping? 

Unfortunately, we are unable to consolidate orders. 


I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?

To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed. 


Can I place my order over the phone?

No, we do not accept phone orders called into our customer service line, or at any retail locations. 


I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?

Please email our team at [email protected] for immediate assistance. 


Why can I not add my size to cart?

If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page. 


I had an item in my cart, but it sold out while I was entering my payment information. Can I still get this item?

Since our products are first-come-first-serve, we unfortunately can not fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out. 


I placed an order that was canceled the same day. Why did this happen?

There are many reasons why orders may be canceled. They include, but are not limited to:

  1. Billing and shipping addresses did not match 

  2. Partial match on the credit card information added at checkout

  3. International 


Where can I purchase Kith products?

Kith products are available at Kith.com, EU.Kith.com, or at any of our retail locations, found here.


My account was compromised and someone placed an order. What should I do?

Please contact us immediately at [email protected]




Payment: 


I canceled my order but the charge is still showing up. Why is this happening?

It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance. 


I paid using Klarna. How will I be charged?

Please visit Klarna.com for any additional information or questions on your Klarna payments. 

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