# kithnyc

> Public Help Center articles for kithnyc.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Kith Customer Accounts: New Passwordless Login FAQ](https://kithnyc.gorgias.help/en-US/kith-customer-accounts-new-passwordless-login-faq-6633513.md): How do I log into my Kith account now?Kith has upgraded our account system to provide a faster, more secure experience. Passwords are now deprecated. You can now log into the Kith App and Web using one of the following methods:. A 6-digit one-time pa
- [Kith Product Recall](https://kithnyc.gorgias.help/en-US/kith-product-recall-6889627.md): Kith Product Recall. We are writing with an important update for customers who may have purchased the Kith Kids Kithmas Plaid Lounge Sets from us or received it as a gift. Following guidance from the U.S. Consumer Product Safety Commission (CPSC), we
- [Shipping and Tracking](https://kithnyc.gorgias.help/en-US/shipping-and-tracking-177388.md): When will my order ship?. Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days unless otherwise specified on the product page. DHL/USPS final delivery (where applicable) is estimated to arriv
- [Kith Return Policy](https://kithnyc.gorgias.help/en-US/kith-return-policy-177389.md): Online Return Policy. Start Your Return. Start Your International Return. What is your return policy for online purchases?. We offer a 30-day return window for eligible online orders. Returns must be initiated through our Returns Portal, and all appr
- [Order Processing](https://kithnyc.gorgias.help/en-US/order-processing-177391.md): Why is my order still processing?. Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days unless otherwise specified on the product page. DHL/USPS final delivery (where applicable) is estimated
- [Made-to-Order and Pre-Order Processing](https://kithnyc.gorgias.help/en-US/made-to-order-and-pre-order-processing-482117.md): What is a Pre-Order product?. An item with Pre-Order in the title has not yet been produced, but is available for purchase during a limited ordering window. Shipping begins once the product becomes available, with specific timelines provided on each
- [Payments](https://kithnyc.gorgias.help/en-US/payments-177399.md): What payment methods does Kith accept?. We currently accept the following payment methods for domestic US orders:. For all international orders, we currently only accept PayPal. Why are international debit/credit cards not accepted?
- [Kith Gift Cards](https://kithnyc.gorgias.help/en-US/kith-gift-cards-177400.md): E-Gift Cards. Where can I find my Kith e-gift card?. E-gift cards will be sent to the email associated with your order. Make sure to check your spam and junk folders if you can't find it. If you need help searching for it in your inbox, the sender is
- [Product Knowledge & Sizing](https://kithnyc.gorgias.help/en-US/product-knowledge-and-sizing-177395.md): View the Kith footwear size chart. What regional sizing is Kith apparel offered in?. Most Kith products are listed in US sizing, unless noted otherwise in the Size & Fit tab on the product page. What regional sizing is footwear offered in?. All footw
- [Kith Online Drawings](https://kithnyc.gorgias.help/en-US/kith-online-drawings-1093704.md): What is a Drawing?. Drawings are a randomized entry system for select limited product releases, such as exclusive footwear, apparel, or collaborations. Customers can enter for a chance to purchase select items by submitting an entry and payment infor
- [The Kith App](https://kithnyc.gorgias.help/en-US/the-kith-app-177386.md): What is the Kith App?. The Kith App, available for download on Apple and Android devices, offers a curated shopping and discovery experience personalized to your style and brand preferences. It provides access to exclusive product drops, Drawings, Ea
- [The Kith Loyalty Program](https://kithnyc.gorgias.help/en-US/the-kith-loyalty-program-385132.md): More information on the Kith Loyalty Program.
- [Kith Treats Rewards](https://kithnyc.gorgias.help/en-US/kith-treats-rewards-616199.md): How do I earn points at Kith Treats?. Show the Treats Associate at the counter your Loyalty QR code, and they will scan it to earn points towards your Treats purchase. Please note: $1 spent at Kith Treats transfers to 1 Kith Loyalty Point. How do I c
- [How do I create an account?](https://kithnyc.gorgias.help/en-US/how-do-i-create-an-account-2231134.md): How do I reset my password?. Visit KITH.com/account and follow the questionnaire prompts provided.
- [How do I delete my account?](https://kithnyc.gorgias.help/en-US/how-do-i-delete-my-account-177412.md): How do I delete my account?. Please email customerservice@kithnyc.com to delete your account.
- [How do I reset my password?](https://kithnyc.gorgias.help/en-US/how-do-i-reset-my-password-177413.md): How do I reset my password?. Visit KITH.com/account and follow the questionnaire prompts provided.
- [Terms & Conditions](https://kithnyc.gorgias.help/en-US/terms-&-conditions-177422.md): To find Kith's latest Terms and Conditions, please visit the Kith website.
- [Drawings Terms and Conditions](https://kithnyc.gorgias.help/en-US/drawings-terms-and-conditions-211549.md)
- [Your Personal Data](https://kithnyc.gorgias.help/en-US/your-personal-data-177423.md): Will my personal data be safe?. We employ reasonable safeguards designed to promote the security of our systems and protect your personal information from unauthorized destruction, use, modification, or disclosure. Personal information is protected u
- [Kith & Messi for adidas Football 2026 Sweepstakes OFFICIAL RULES](https://kithnyc.gorgias.help/en-US/kith-and-messi-for-adidas-football-2026-sweepstakes-official-rules-6326390.md): NO PURCHASE NECESSARY. VOID WHERE PROHIBITED. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. 1. SWEEPSTAKES PERIOD: The Kith & Messi for adidas Football Sweepstakes 2026 (the “Sweepstakes”) begins at 11:00 a.m. Eastern Time (“ET”) on Friday, Ma